Customers - FAQ - IT Guru
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Preface
For reasons of better readability, the language forms male and female (m/f) are not used at the same time. All personal names apply equally to all genders.
Description/explanation:
customers (= includes business customers / companies and private customers)
Partner (= EDV-Guru partner companies that sell directly to customers in their own company name)
IT Guru customers (= direct customers – contract is concluded between the company “EDV-Guru” and customers)
Partner customers (= customer contract is concluded between the partner and the customer)
What or Who is the IT Guru / Definition
The EDV-Guru is a hybrid SaaS, a marketplace (similar to the well-known marketplace “Amazon”) merged with a database-indexed search engine (similar to the well-known search engine “Google”). In addition, the platform offers many other functionalities (such as the “Swiss Army Knife”) for customers and also partners. |
How does the contract between customers and partners come about / contractual partners
The purchase contract is concluded between you as a customer and our partners. The IT guru mediates the sale. Therefore, the respective partner is responsible for the fulfillment of the contract (except for services and products supplied directly by IT Guru). For you as a customer it is always transparent which partner you are buying from.
Functions for customers / “Know-How”
The IT guru is via browser and as an app (IOS and Android) available |
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Imitates a personal consultation - 24/7 personal online video consultation (translation of all videos - semi-automatically using AI Digital Human Generator - the human avatar adapts to the ethnic background, available in 18 additional languages, source language is German - a total of 19 languages) with this an own advice matrix is created (this is in the process of being expanded and is currently still under construction) |
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Chatbot (Languages: German, English, Italian, French, Mongolian) |
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fully automatic integrated translation of all texts into 18 others languages, source language is German (19 languages in total) |
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fully automatic location detection – the prices adapt fully automatically (currency conversion) to the respective location and are displayed in the respective currency of the country |
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Interactive Guide – digital manual (currently only available in German) |
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Intelligent database indexed search engine (Multilingual, 19 languages) |
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Catalog function (15 categories) |
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Company size, industry, location filter (these will later be upstream with industry landing pages) |
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Wish list (favorite marker) |
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Combo packages
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Payment options for customers |
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Customer reviews + after-sales automation |
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Clear legal identification of the respective providers (Provider / Vendor) |
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fully automated recurring payment option (possible at freely definable intervals such as: daily, weekly, monthly, quarterly, semi-annually, annually) |
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Gift vouchers (including optional photo & video message for the recipient possible) |
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Customers & Partners - Backend Panel (Interface to access various administration interfaces) |
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Service-oriented display of information and advice content – Is As a rule, it is rather extensive, so there are menus that can be folded in and out in a deliberately chosen color. The first point always contains several additional so-called “tab” tabs (Figure 18). Figure 19 shows the closed view. Figure 20 shows standardized content that the partners use a “tag” Word can be displayed fully automatically in your product
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Roadmap - functions for customers / “know-how” in the pipeline
interactive guide (expand further for 18 additional languages)
Speed improvement of the website
further optical improvements to the website
Industry landing pages
Customer needs / problem
An immediate one problem for customerswho need IT services is fundamental necessary offer request as well as the comparison of these. Manual effort, a lack of understanding of your own needs and a lack of specialist knowledge, as well as time-bound advice and payment make the solution process more difficult.
In detail, there are several reasons why it can be difficult for customers to obtain quotes from companies. One of them is the lack of transparency regarding prices and services. A study by the University of Augsburg (Götz, 2015) has shown that many companies are not prepared to provide specific prices or service details before a contract has been concluded. This can happen too Lead to uncertainty and confusion among customerswho find it difficult to compare offers from different companies.
Another reason is that many companies request a high number of offers, before making a decision. A study from the University of Southern California (Kahn & Byosiere, 2011) showed that customers often obtain multiple quotes from companies to ensure that you get the best price. However, this can be time-consuming and tedious and can lead to customers becoming unnerved.
A third reason is that customers often have difficulty Understand offers from companies as they are often written in jargon and technical details. A Harvard Business Review study (HBR, 2014) showed that many customers have difficulty to understand the offers they receive and that this often leads to misunderstandings and wrong decisions.
Overall, there are many reasons why it can be difficult for customers to obtain quotes from companies. These include a lack of transparency, time expenditure, advice is often only available personally and for a limited time, ongoing payments are often only possible through manual processes on the part of the customer, and difficulties in understanding offers.
Companies should strive to make their offers clear and understandable and ensure that that they contain all relevant information to enable customers to make an informed decision.
Sources:
Götz, O. (2015). Transparency in price and service determination by service companies. University of Augsburg
Kahn, B. E., & Byosiere, P. (2011). A meta-analytic examination of the antecedents and consequences of requesting and receiving social support. Journal of Applied Psychology, 96
Customer solution – IT guru / solution
The core of the idea is one new innovative platform (the Accessible via 2 ways is / 1: as a website - domain / 2: as app in the Apple and Android Store) to make it available to customers.
The target group includes as customers B2B & B2C what solutions in the IT industry or sometimes also “sub-suppliers” to the IT industry (a logical example of this is a photographer; as is well known, you also need professional images for a website).
The platform also delivers Information and advice on free tools and practical applications.
Charity / joint actions with partners
The IT guru supports you in Austria and other countries
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financially and with donations in kind to kindergartens in Mongolia
https://www.facebook.com/Aziinhuuhduudtsetserleg -
with donations in kind and “know-how” the Austrian social market chain “Foodpoint”
https://www.verein-startup.at/ - the reforestation of Mongolia (tree donations) - https://www.facebook.com/WorldGardenMongolia/